In a feature published on FinDev Gateway, FINCA International discusses how mainstream AI models often distort local languages like Luganda, and how switching to Sunbird AI’s locally trained open-source speech models transformed their ability to accurately analyze customer feedback in Uganda.
Read the full article on FinDev Gateway:
https://www.findevgateway.org/blog/2026/05/ai-and-art-of-listening-to-customers